Apologies if there is already a similar post in the forum. However, I recently transitioned to Klaviyo for my business’s email marketing and am still exploring the available features here.
I am looking to build a flow regarding failed orders and was wondering if there is a way to get that metric in Klaviyo. I have seen the Woocommerce metrics in Klaviyo and can’t seem to find the right metric to represent what I need.
If ‘order status: fail’, send email etc
Is there a way to do this with the existing metrics or how can I create a custom metric for order status?
Thanks a bunch :)
Best answer by David ToView original
Thanks for sharing your question with the Klaviyo Community!
The integration between WooCommerce and Klaviyo does not pass a Failed Payment event. That said, you can still accomplish passing a Failed Payment event to Klaviyo to trigger a flow notifying the customer by either using a third party payment service such as Stripe or custom coding your own event to pass this event to Klaviyo. I discussed these options in a similar Community post on the subject below:
I hope this helps!