Custom metric for Woocommerce for Order Status

Question

Hi,

Apologies if there is already a similar post in the forum. However, I recently transitioned to Klaviyo for my business’s email marketing and am still exploring the available features here.

I am looking to build a flow regarding failed orders and was wondering if there is a way to get that metric in Klaviyo. I have seen the Woocommerce metrics in Klaviyo and can’t seem to find the right metric to represent what I need.

Flow:

If ‘order status: fail’, send email etc

Is there a way to do this with the existing metrics or how can I create a custom metric for order status?

Thanks a bunch :)

David To · Accepted Answer

Hello @Chrystal,Thanks for sharing your question with the Klaviyo Community!The integration between WooCommerce and Klaviyo does not pass a Failed Payment event. That said, you can still accomplish passing a Failed Payment event to Klaviyo to trigger a flow notifying the customer by either using a third party payment service such as Stripe or custom coding your own event to pass this event to Klaviyo. I discussed these options in a similar Community post on the subject below:I hope this helps!David

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