Email changes its formatting when shared with someone else

  • 22 June 2021
  • 1 reply

Badge +2

Hello @Mailbox Manny ,

I have created email in klaviyo using the drag and drop builder. The email looks perfect when shared the preview from klaviyo, but I forward the same email to someone else, it looses all of its formatting. I am not sure any such thing should happen.


Can you help with that issue? Also, can you let me know why does that happen?





Best answer by David To 22 June 2021, 17:33

View original

1 reply

Userlevel 7
Badge +60

Hello @Abhay Purohit,

Thanks for sharing your question with the Klaviyo Community!

This is an industry wide issue where the format of your emails are lost or broken when forwarded. I also mentioned this recently in a Community post that also provide some resources around this subject which I’ve highlighted below:

I hope this helps!