I have created email in klaviyo using the drag and drop builder. The email looks perfect when shared the preview from klaviyo, but I forward the same email to someone else, it looses all of its formatting. I am not sure any such thing should happen.
Can you help with that issue? Also, can you let me know why does that happen?
Best answer by David ToView original
Thanks for sharing your question with the Klaviyo Community!
This is an industry wide issue where the format of your emails are lost or broken when forwarded. I also mentioned this recently in a Community post that also provide some resources around this subject which I’ve highlighted below:
I hope this helps!