CONTEXT
- I am a new Klayvio user, and I’m setting up my first flow.
- I created a simple list for New Subscribers.
- Profiles are added to the list via a Zap, which is triggered from a form submission in my webflow site.
- The zap:
- Creates/updates a profile, based on the form submission
- Adds the new user to the New Subscribers list
- The zap:
ISSUE
- Whenever a user enters the list, the email is stuck in “Waiting”
- I have disabled double-opt in for this list
- Under Recipient Activity for the flow, I can see that the email is in “Waiting”
- When hovered over, my options are “Preview” or “Cancel Send”
- The “Scheduled For” date and time are in the past
- Time is correct; email never sends
I’m sure there’s something basic I’m doing wrong, any help is appreciated. Thank you!