Hello @Nick BX  Did you make any changes to this flow? If there was a delay/wait in the flow and someone reached that step then they will be in that delay until the duration set in the wait.

You can read more about it here:

https://help.klaviyo.com/hc/en-us/articles/360017706091#h_01HCNRMBZ3C4BJ7ZBMAJEZZ6Z4

Hey Maxbuzz,

That’s a great point to make, but as shown, our flow has no delays. Just a single trigger, and an email.

I’ll try implementing a flow with a slight delay, and see if that affects anything.

Hey @Nick BX! How often does your Zap run? Delays in data syncing could be the culprit here. If you have an integration that doesn't sync immediately, qualified profiles will still be scheduled for the first step in a flow as long as the information for the triggering event is synced into Klaviyo within four hours of the event occurring.

I would test this by adding a delay that’s ~15m longer than the time it takes for your Zap to run. 

My flow is similar to Nick’s but it’s an SMS. How long will new list members have to sit in the list “WAITING” until they will receive my text? There is no time delay set and I added them successfully through an import after the flow was set up.