I am getting this error every time I am on the custom reports page. What’s the fix for this?
Best answer by David To
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Error loading custom reports
Userlevel 1
+5
Userlevel 7
+60
Hello
Most of the times these odd behaviors when using Klaviyo are either caused by an authentication issue or cache/cookie related.
In situations like this, I always recommend taking the following steps:
- Fully signing out of your account
- Fully clearing the cache and cookies in your browser
- Close out of the browser
- Launch a new browser and try signing in again
Additionally, it may be a good idea to double check you don’t have any overly active extensions or ad blockers that may be preventing the full functionality of Klaviyo.
I hope this helps!
David
Userlevel 1
+5
Thanks for this detailed answer. In my case, the Custom Reports were not loading because I opened Klaviyo in Brave, which has ad blockers.
Opening it in Chrome fixed the problem
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