Hello why it keeps showing this to our emails?
We use a sub domain: www.mysite.store connected to our Klaviyo but we set-up our Dedicated sending domain using our main domain: www.mysite.org. How to fix this?
Best answer by inboxingmaestroView original
Yes! I believe the root domain is the one that’s connected to Shopify and website is hosted on the same. The dedicated sending domain will be a subdomain of the root domain like send.mysite.org.
Please reach out to Klaviyo support team and team should be able to help you re-setup the things.
In case you’ve any questions further or need any help, feel free to reach out.
Thanks for helping me.
This mean we need to set up the Dedicated sending domain, the domain that is connected to Shopify. Sent you a preview mail
It looks like domain misalignment and authentication related issues.
Here’s what Klaviyo recommends:
Root domain: mysite.org
Sending domain: send.mysite.org
So, basically, with send.mysite.org sending domain:
Can you send a screenshot of domains setup in your Klaviyo account and also send a test email to firstname.lastname@example.org to review the headers?