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Hello why it keeps showing this to our emails?
We use a sub domain: www.mysite.store connected to our Klaviyo but we set-up our Dedicated sending domain using our main domain: www.mysite.org. How to fix this?
Best answer by inboxingmaestro 3 February 2023, 13:49
It looks like domain misalignment and authentication related issues.
Here’s what Klaviyo recommends:
Root domain: mysite.org
Sending domain: send.mysite.org
So, basically, with send.mysite.org sending domain:
Can you send a screenshot of domains setup in your Klaviyo account and also send a test email to firstname.lastname@example.org to review the headers?
Hello @inboxingmaestro,Thanks for helping me.This mean we need to set up the Dedicated sending domain, the domain that is connected to Shopify. Sent you a preview mail
Yes! I believe the root domain is the one that’s connected to Shopify and website is hosted on the same. The dedicated sending domain will be a subdomain of the root domain like send.mysite.org.
Please reach out to Klaviyo support team and team should be able to help you re-setup the things.
In case you’ve any questions further or need any help, feel free to reach out.
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