Hi @LauraF123,

Adding a dmarc record to the DNS is indeed the first step.
As for the record you shared, the RUF should have a ; at the end.

Maybe a good thing to do is to either use Glockapps for this (that way you're not posting a public email online which can be spammed) or cloudflare also has an option that does this for you.

Last thing, make sure you stay within the 0,3% spam complaint rates Gmail will enforce from now on. 

Good luck!

Omar Lovert // Polaris Growth // Klaviyo Master Platinum Partner

We help with e-commerce growth through CRO, Klaviyo and CVO

Thank you. For the Google delivery where / how can I check this? I’ve a Google account for my business for search will it be here somewhere? Or a different log in? Or on Klaviyo?

will the record need to be updated on Klaviyo or is it automatic?

would the record below be okay - this isn’t our email I’m using an example but plan to use our domain email.

v=DMARC1; p=none; rua=mailto:reports@brand.com; ruf=mailto:an-email-address;

or:
 

v=DMARC1; p=none; rua=mailto:reports@brand.com; ruf=mailto:reports@brand.com

Hi @LauraF123,

You need to make changes are applied in the DNS. Once this is added you can check if it's configured correctly on mxtoolbox (https://mxtoolbox.com/dmarc.aspx) 

The correct way would be to add a TXT record with:

“v=DMARC1; p=none; rua=mailto:reports@brand.com; ruf=mailto:an-email-address;”

To check your spam records please create a google postmaster account:

https://postmaster.google.com/

Regards,

Omar Lovert // Polaris Growth // Klaviyo Master Platinum Partner

We help with e-commerce growth through CRO, Klaviyo and CVO