Google/Yahoo sender reqs. with 2 differing domains

Question

I have been trying to get this Sender Requirements worked out. Only just found out this was an issue, so there’s that.

Received this in an email the other day:

Aligned Domain
Uh oh, looks like you’ve recently sent some emails that don’t match up. Ensure your default sender email address aligns with your branded sending domain here, then use Klaviyo’s “apply sender email to all messages” feature to fix all your flows at once.

We use Google Workspace as our company's email.

It uses this domain:

bgolftech.com

Our website is under a different domain:

breakthroughgolftech.com

Wordpress is sending transactional emails from info@bgolftech.com

Our Klaviyo branded sending domain is set up:

send.breakthroughgolftech.com

Default Klaviyo sender email address is:

info@bgolftech.com (which is a Google Workspace group email, not an account)

Woocommerce is sending order emails using:

orders@bgolftech.com (also, a Google Workspace group email, not an account)

Am I trying to fix or do something that cannot be done?

Does my email domain need to be the same as my website?

I have been reading through everything on this DMARC and supposedly everything is verified.

Our web host Kinsta is handing the DNS for breakthroughgolftech.com. Namecheap is DNS for bgolftech.com.

kaila.lawrence · Accepted Answer

Hey there@derek! No sweat here and thanks for the thorough information. You were on the right track but looks like you aligned your branded sending domain to your website and not the domain you actually use to send mail. Inmost cases these are one in the same, but your case is different.It sounds like all of your email marketing and transactional communications go through bgolftech.com. That’s the domain you need to set up a branded sending domain for. Essentially, Google and Yahoo want to make sure that where mail is coming from and who claims they sent it are the same. You’re getting an error because you’re telling inboxes you’re sending frombreakthroughgolftech.com but signing it asbgolftech.com.The inboxes don’t knowit’s the same business!If you plan to keep Woocommerce and Wordpress sending transactional mail asbgolftech.com, then I suggest removingyour branded sending domain records forsend.breakthroughgolftech.com via Kinsta and instead set upsend.bgolftech.com as your branded sending domainthrough Namecheap.Then, everything will align and you’ll be all set!

derek · Answer

Thank you KailaAll done and active.

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