Hey @caitlinlmh! Which routing option are you using, Static or Dynamic? There are different records depending which routing option you chose.

It would definitely be helpful to see a screenshot of what you’re seeing. You should be able to add in images to your post with the image icon in the top right of the formatting bar. It’s to the left of the paperclip attachment. If you still don’t see it try logging out, clearing your cache, and logging back in. 

Hello! I’m having the same problem. I’ve included a screenshot. I can add the first one, but subsequent NS records fail in Google Domains.

Alright, I figured it out. In google domains at least, they all have to be in one record. You just have to click “Add more to this record” and put all the sending domains underneath the one subdomain ns record.

I will try this! I ended up using Static just to get the ball rolling, I’ll make that Dynamic switch and see if it works. Thank you Riley!

You’re 100% right, @riley_davis! That should solve your problem, @caitlinlmh but let me know if you need any more help. 

Have a wonderful weekend! :)

Hello! I’m having the same problem. I’ve included a screenshot. I can add the first one, but subsequent NS records fail in Google Domains.

 

How were you able to get to his page? I have a google domain and tried to find this page but cannot. Have not been able to add to my DNS records so email flows aren’t working :(

This is the closest I’ve gotten:

Hi @Wing! It looks like you’re in the admin section of a Google Workspace. You need to log in to Google Domains to manage your DNS records: https://support.google.com/domains/answer/3290309?hl=en 

Thank you Kaila! I was able to figure out the solution… turns out it was all in my Shopify settings! Silly me lol.