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Hello,
I see an unusual bounce rate in my account. The main reason is because of Invalid Sending Address. I checked the flows and campaigns, they all have the correct Sender email address. So what should I do now?
Best answer by duyen1616
View original
+9
Hey
Here are the methods to fix your problem, so you can get back on track quickly.
Check Segment & Settings: Analyze emails bouncing for "Invalid Address" and confirm your default Klaviyo "From" address is correct (double-check for typos!).
Clean Up Your List: Remove inactive/invalid addresses. Klaviyo suppresses hard bounces, but consider a list cleaning tool for a deeper scrub.
Authentication Matters: Implement email authentication (SPF, DKIM, DMARC) to improve deliverability and avoid spam flags.
Klaviyo Support: If you are still stuck contact Klaviyo support with details about the bounce rate and your troubleshooting efforts.
Remember, a clean list, proper authentication, and a watchful eye on bounce rates will keep your Klaviyo sends reaching the right inboxes!
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Hi
+9
Sure! Let me know how it goes!
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Hi
I noticed that our email was sent through shared.klaviyomail.com. I checked and found an NS verification error. Now we have it back in sync. I hope everything is good. Thank you.
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Sweet! Glad to be of help!
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