+1
Hello,
I noticed that since the beginning of the year we have a very high soft bounce rate in the first emails of the following flows:
I have already figured out that these are soft bouncers. We have included this trigger. But then people don't get any email at all during the welcome flow.
What can I do to reduce the soft bounce rate?
Thanks for the help.
Best regards
Dominika
Best answer by David To
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+60
Hello
Welcome to the Klaviyo Community!
Glad to hear you were able to identify these as soft bounces. If you haven’t already had a chance to, I would suggest taking a look at our Understanding bounced emails in Klaviyo and How to decrease bounce rates Help Center articles.
Although oftentimes, soft bounces are outside of your control, I would recommend also checking the following:
p=none, and/or you are utilizing a dedicated sending domain.I think it would also be helpful to take a look through some past Community posts that discuss this topic as well, such as the ones I’ve included below:
I hope this helps!
David
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