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How is Khy able to not include their address in the bottom of their marketing emails?

  • 10 December 2023
  • 4 replies
  • 68 views

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Hi I got a question. I’ve been following the Khy brand ever since they launched, and I noticed that all their emails have a footer like shown in the screenshot. There are no business physical address…

 

 

It states in the Can-Spam Act that the business address is required: https://www.ftc.gov/business-guidance/resources/can-spam-act-compliance-guide-business#:~:text=Tell%20recipients%20where%20you%E2%80%99re%20located.

 

Curious how are they able to get away with it, let alone for such a big brand that has so many eyes on them? I ask it here because Khy is using Klaviyo for email marketing. 

 

What are the repercussions of this and do they get any deliverability hit?

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Best answer by Brian Turcotte 14 December 2023, 22:07

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Userlevel 7
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Hi @Ken9p!

 

I can’t speak on the legality or performance of this brand’s emails, but we do strongly encourage adhering to the rules you referenced and including a business address, in order to avoid any violations or deliverability issues.

 

Best,

Brian

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Thanks for the reply @Brian Turcotte . Yes  I agree we should all follow the CAN-SPAM Act requirements for marketing emails. I see the FTC states that violating the CAN-SPAM Act is subjected up to a $50k penalty for each separate email

 

Does Klaviyo police situations like this if their customers are disregarding the CAN-SPAM Act requirements? What are the potential repercussions of this that Klaviyo will enforce?

 

 

Userlevel 7
Badge +36

Hi @Ken9p,

 

Klaviyo cannot advise on the legality of marketing practices and is therefore not responsible for policing violations, so we can only strongly encourage everyone to follow the requirements.

 

Best,

Brian

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Okay thanks @Brian Turcotte

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