I’m new(ish) to Klaviyo - I’ve sent three broadcasts/campaigns and I’m shocked by the amount of bounced emails. All are soft bounces with the error: 554 5.7.0 Blocked
Thing is...I’ve looked at the list of subscribers and I know for a fact that there are over 30 on there that would want to hear from me.
Is it advisable to reach out to them using a different way? What to do about this?
Any help / advice would be appreciated.
Many thanks
Tanya
Best answer by Brian Turcotte
View original
+37
Welcome to the community
Have you checked here in your account: https://www.klaviyo.com/analytics/deliverability/bounce-details to see reasons for the bounces?
Regards
Andy
Welcome to the community
Have you checked here in your account: https://www.klaviyo.com/analytics/deliverability/bounce-details to see reasons for the bounces?
Regards
Andy
Yes, my post mentions above - the code is: 554 5.7.0 Blocked - from what I can see, the email provider has blocked the email for what ever reason.
+36
Hi
Before you reach out to bounced subscribers, I would recommend following the tips that our champion Katherine gives in the following thread, to warm up your sending infrastructure and clean your list:
Best,
Brian
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