Skip to main content
Solved

Issues with product performance reporting

  • November 24, 2021
  • 3 replies
  • 52 views

bhas
Active Contributor I
Forum|alt.badge.img+6
  • Active Contributor I
  • 10 replies

Hi

I have a very n00b question about building a product performance report and I am running into a wall.

I need to display order ID on a daily basis and selected the following parameters in a single metric report 

The output is zilch.

Changing the OrderID with ItemName gives me a nicely formatted report, however. 

How do I add the orderID to this report? 

I have tried multiple options but none seem to stick. 

Best answer by Dov

Hi @bhas,

Thank you for your follow-up reply and for sharing that helpful information. 

In theory we should be able to achieve this but clearly are hitting a snag somewhere. My recommendation is to open up a support ticket to have our team investigate this further. 

In the meantime, as a workaround you can use the following endpoint: https://apidocs.klaviyo.com/reference/metrics#metric-timeline for your placed order metric which returns a batched timeline of these events + the corresponding event data which will include the OrderID.

I hope that’s helpful!

View original
Did this topic or the replies in the thread help you find an answer to your question?

3 replies

Dov
Forum|alt.badge.img+61
  • Klaviyo Alum
  • 1493 replies
  • November 24, 2021

Hi @bhas,

Thank you for sharing this question with our community.

Do you mind elaborating on why you’re looking for the OrderId specifically? If you can elaborate on the end-goal that would be helpful so we can work towards a solution.


bhas
Active Contributor I
Forum|alt.badge.img+6
  • Author
  • Active Contributor I
  • 10 replies
  • November 25, 2021

Hi @Dov , I want to generate a report (weekly and monthly) of the orders that Klaviyo is contributing. My client wants the data to better attribute sales to email from their backend. 


Dov
Forum|alt.badge.img+61
  • Klaviyo Alum
  • 1493 replies
  • Answer
  • November 26, 2021

Hi @bhas,

Thank you for your follow-up reply and for sharing that helpful information. 

In theory we should be able to achieve this but clearly are hitting a snag somewhere. My recommendation is to open up a support ticket to have our team investigate this further. 

In the meantime, as a workaround you can use the following endpoint: https://apidocs.klaviyo.com/reference/metrics#metric-timeline for your placed order metric which returns a batched timeline of these events + the corresponding event data which will include the OrderID.

I hope that’s helpful!