Hello @Marquita,
Thank you for your reply.
Sorry for all of the confusion here. There are quite a few moving pieces here so I sympathize with the confusion. I cannot say which party can resolve definitely but I’ll give you a few strategies/things to think about and next steps.
First, I would try removing the Shopify integration and re-enabling it. That may be the quickest and easiest fix without getting into anymore confusion. Give this 24 hours to completely re-sync.
If that doesn’t resolve, your best bet is to continue the thread with both Shopify and Klaviyo support with a few questions for each:
For Shopify:
-Acknowledgement that we (Klaviyo) will not insert iframes on your site, so I would want them to look into how they go about inserting iframes, if this something to do with the Shopify theme being used or something else. If it is Shopify inserting the iframe, it would be on Shopify to dig into why and how to remove it. Once that is removed, I would test another “Started Checkout” event. As a side note, if you changed themes or made any changes around the time the events stopped tracking that would be the first thing I would investigate with Shopify.
-I can’t speak to clickjacking, but given what I understand about it on a high-level, I am not sure what that has to do with event tracking, so further clarity from Shopify on how disabling clickjacking would help here would be helpful. Just to better understand their rationale on this.
For Klaviyo support:
-Ensure that Klaviyo support has verified that your Shopify integration looks healthy on our end, meaning, that there are no outstanding syncing errors that we can see. If so, and if our support reps still cannot determine who is responsible, they will escalate the support ticket (I see you have one existing) to our technical team who can at least make that determination, and if it is on us, assist with next steps.
So ultimately a thread with both parties including these established steps would be the best way to get to the bottom of it.
I hope that is helpful.