Hello, I recently discovered a problem with one of my emails :
When the email “n°2” on my flow is sent, the status “Received Email” appears, but when the user opens it, the status “Opened Email” does not appear…
The problem only occurs with email “n°2” of my flow, and this email is not considered “Spam”.
Best answer by Julie Hayes
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+5
Hi there-
Happy to assist. It sounds like your emails are a bit too long and are being clipped by Email Service Providers. Can you try editing the location of your tracking pixel and see if that rectifies the issue?
Have a great day!
-Julie
Hi there-
Happy to assist. It sounds like your emails are a bit too long and are being clipped by Email Service Providers. Can you try editing the location of your tracking pixel and see if that rectifies the issue?
Have a great day!
-Julie
Thank You very much Julie ! :P
Bom dia, tudo bem?
A mais de uma semana, fiz um Flow dentro da minha conta Klaviyo, e todos os e-mail, 100% deles está como status " IGNORADO ", não chega nem na caixa de spam de ninguém, já fiz várias e várias varreduras, para tentar descobrir o erro, não encontrei nada. Meu domínio está verificado, está tudo em ordem. Preciso que me ajudem a resolver isso, e tirar meus e-mails do Status " IGNORADO ".
Por gentileza, me ajudem!
Aguardo Retorno, Grato!
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