'Placed Order' metric stopped working (custom platform)

Question

Hi,

We’ve had a ‘placed order’ metric working between Klaviyo and a custom platform/site since August 2021, but since 24th May it has suddenly stopped functioning. Other metrics between these two (such as ‘added to cart’ and ‘viewed product’ are still operational, so it is specifically ‘placed order’ that has a problem.

I would appreciate any advice on where we should begin to try and troubleshoot the issue.

Thank you very much :)
Will

kaila.lawrence · Accepted Answer

Hi there @Wmorris2468! Unfortunately since it’s a custom platform I’m not sure the community will be able to advise you effectively. You should first reach out to your developer who cantake a look under the hood and better diagnose the issue. Then our Support team may also be able to provide some more insight on how to fix it!

Wmorris2468 · Answer

Hi there@Wmorris2468! Unfortunately since it’s a custom platform I’m not sure the community will be able to advise you effectively. You should first reach out to your developer who cantake a look under the hood and better diagnose the issue. Then our Support team may also be able to provide some more insight on how to fix it!Thanks Kaila!I figured this may be the case, but I always try the community page first because I’ve always had great help here. I’ll bite the bullet and ask our ‘clever guys’ to look into it. Thank you for taking a look.

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