Hi,
We’ve had a ‘placed order’ metric working between Klaviyo and a custom platform/site since August 2021, but since 24th May it has suddenly stopped functioning. Other metrics between these two (such as ‘added to cart’ and ‘viewed product’ are still operational, so it is specifically ‘placed order’ that has a problem.
I would appreciate any advice on where we should begin to try and troubleshoot the issue.
Thank you very much :)
Will
'Placed Order' metric stopped working (custom platform)
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Best answer by kaila.lawrence
Hi there
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