Hi,
Has anyone had trouble today with their email preview function? I’ve tried sending a few times and to different email accounts but nothing seems to be going through- been about an hour now.
Thanks!
Hi,
Has anyone had trouble today with their email preview function? I’ve tried sending a few times and to different email accounts but nothing seems to be going through- been about an hour now.
Thanks!
Best answer by Dov
Hi
Thanks for your follow-up replies.
If you are using Gmail, I’d recommend checking the promotions folder as well.
I briefly mentioned it above but more specifically, we do have Preview Limits per user. These need 24 hours to reset and then you'll be able to send preview emails again. To test if this is impacting your preview emails, I recommend creating a new user on the account and trying to send a preview to the new user.
If you’re still having trouble, after trying all of the above, I recommend reaching out to our wonderful support team for further assistance.
A workaround in the mean time to test your emails would be to send the message to yourself as a one-off in a live email.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.