Hi all,
I am managing a client account that has recently had over 700 customer profiles added by a spam bot. Some of these seem to be ‘real’ addresses that are now receiving the welcome flow and either unsubscribing or submitting spam complaints.
We fixed the issue so there aren’t more fake profiles being added through Shopify, but what can we do to either mass delete or prevent the flow from running - but still have it run for genuine sign-ups? I’m worried that the negative responses from these profiles will harm my clients sender reputation and analytics.
Also, if anyone has suggestions on how to create a segment with these profiles (or to exclude them) I would love to hear it. I had originally created one with the definitions of: date range from when the spam started, and ‘hasn’t opened OR clicked email’ but now we’ve realised they are people and have been opening - which doesn’t help the segment and is now placing them in our engaged segment instead!
It’s been a bit of a nightmare so any tips, suggestions or experiences would be so helpful.