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HI there, trying to add a sending domain from my DNS provider which isn't listed. I'm having trouble with this

 

 

Best answer by kaila.lawrence

Hey @Lauren772! I’m happy to help you here but I need a lot more details to figure out what’s going on. Can you walk me through the steps you’ve taken so far? 

 

Who is your domain registrar? And your DNS provider? Which type of records are you trying to add? Screenshots are super helpful!

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kaila.lawrence
Community Manager
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  • Community Manager
  • 499 replies
  • Answer
  • February 22, 2024

Hey @Lauren772! I’m happy to help you here but I need a lot more details to figure out what’s going on. Can you walk me through the steps you’ve taken so far? 

 

Who is your domain registrar? And your DNS provider? Which type of records are you trying to add? Screenshots are super helpful!


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  • Author
  • Contributor I
  • 1 reply
  • June 7, 2024

hi there it is VentraIP I've set this up however my emails are still going into junk 


kaila.lawrence
Community Manager
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There are a lot of reasons this could be happening! Here a some helpful resources you can check out and implement some of these strategies:

 

Keep in mind improving your deliverability takes time, so keep at it with these best practices and you’ll get there! :)