Hey @Lauren772! I’m happy to help you here but I need a lot more details to figure out what’s going on. Can you walk me through the steps you’ve taken so far? 

Who is your domain registrar? And your DNS provider? Which type of records are you trying to add? Screenshots are super helpful!

hi there it is VentraIP I've set this up however my emails are still going into junk 

There are a lot of reasons this could be happening! Here a some helpful resources you can check out and implement some of these strategies:

• Understanding email deliverability
• Email deliverability best practices reference

Keep in mind improving your deliverability takes time, so keep at it with these best practices and you’ll get there! :)