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Set up Dedicated Click Tracking & Now My Emails Aren't Working

  • 18 June 2024
  • 2 replies
  • 102 views

Due to inflated click through rates, Klaviyo sent me this article to follow. Unfortunately, by article  created a huge mess to where my emails are not working. Low and behold (5) days in, my emails were not working and I was getting these error messages. Since then I have removed the CNAME’s that were added to my DNS. Deleted my certificate through the AWS Certificate Manager, Deactivated my accounts and information through Cloudfare, Fastly and Cloudfront and the issue is still not resolved. Now the emails are getting this message. Not sure what trk.eastmeetwestusa.com is because our domain is just eastmeetwestusa.com. A Klaviyo specialist is working on this, but I need to be proactive and try to solve this as well as my company can’t keep sitting without any email flows or campaigns working. Any advise will be most helpful and appreciated.

this is what is currently being shown

 

 

this is what i removed from my DNS

this was the error message i was getting BEFORE removing everything from Fastly, Cloudfare, Cloudfront and The AWS certificate

 

2 replies

kaila.lawrence
Rank
Userlevel 5
Badge +30

Hi @eastmeetswest! Apologies for the late response here. I checked with the Support team and it does look like they were able to get this worked out for you. Opening a ticket was the correct move since this is such an account-specific issue that requires deeper investigation. 

For future readers, please very careful when removing records from your DNS provider. You can accidentally remove critical records your branded sending domain which will impact the deliverability of your emails, or worse, take down your website entirely.

J
Rank
Badge +1

What is the fix? Having this issue myself with 0 fix...

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