Hello! I have a client that bounces everytime we send an email, but he wants to receive it. Do you know how we could solve this problem? Here’s the error :
Page 1 / 1
Hi
It looks like a block (soft bounce) happening due to a typo in a domain. Check if this is a correct domain (robertlelduc.com) with valid MX records. The one mentioned in the bounce description doesn’t seem to have a valid MX (refer to the attached screenshot).
Also, confirm if the client has done Sendgrid authentication properly or there’s any typo in the domain in the dns records.
Regards,
Mohsin
Reply
Log in to the Community
Use your Klaviyo credentials
Log in with Klaviyo
Use your Klaviyo credentials
Log in with KlaviyoEnter your E-mail address. We'll send you an e-mail with instructions to reset your password.