I’d like to know why all of a sudden every single link in our eDm’s that are sent out to thousands of customers display this URL:
It seems that none of our customer are reaching our website due to this issue. We can see that click-rates are moving, yet unsure as to whether they are reaching our website our a dead URL. It seems to work on mobile/cell phone, yet not via outlook or other email services. This was only discovered a day or two ago and is a detriment to our business and click through rates.
I’ve searched for this on the Klaviyo forum, however there’s no explanation as to why it happens and how to solve the issue.
Can the Klaviyo team please assist.