Why total revenue Shopify is strangely lower than attributed revenue of Klaviyo?

Question

Hi guys,Hope you all are doing great! I was enjoying the “weekend is coming vibe”. Suddenly, my boss brought this to my attention: Danny, why in May the first and the second, the total revenue from Shopify was lower than the attributed revenue of Klaviyo 😱? Honestly, I have no idea why was that. But I made a promise to answer his question by next week. While finding the response for him (which is outrageous), I would love to hear from you guys about this matter. Looking forward to all the responsesA picture from our Klaviyo home tab is attached to further explain the issue.Best regards,Danny Nguyen

Konic Group · Accepted Answer

I got my answer from Judy. Thanks all! Problem solved😽

bluesnapper · Answer

Thanks for the update @Konic Groupand I'mpleased you (eventually) got an answer!I suspect it had to do with cancelled orders/refunds, but it would be great if you could share your findings with the community.RegardsAndy

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