Skip to main content
Solved

Why total revenue Shopify is strangely lower than attributed revenue of Klaviyo?


Konic Group
Problem Solver I
Forum|alt.badge.img+5

Hi guys,

Hope you all are doing great! I was enjoying the “weekend is coming vibe”. Suddenly, my boss brought this to my attention: Danny, why in May the first and the second, the total revenue from Shopify was lower than the attributed revenue of Klaviyo 😱? Honestly, I have no idea why was that. But I made a promise to answer his question by next week. While finding the response for him (which is outrageous), I would love to hear from you guys about this matter. Looking forward to all the responses

A picture from our Klaviyo home tab is attached to further explain the issue.

Best regards,

Danny Nguyen

 

Best answer by Konic Group

I got my answer from Judy. Thanks all! Problem solved 😽

View original
Did this topic or the replies in the thread help you find an answer to your question?

4 replies

Konic Group
Problem Solver I
Forum|alt.badge.img+5
  • Author
  • Problem Solver I
  • 8 replies
  • May 11, 2024

Still waiting for an answer here 😰😓


Konic Group
Problem Solver I
Forum|alt.badge.img+5
  • Author
  • Problem Solver I
  • 8 replies
  • Answer
  • May 13, 2024

I got my answer from Judy. Thanks all! Problem solved 😽


bluesnapper
Partner
Forum|alt.badge.img+45
  • Champion & Partner
  • 733 replies
  • May 13, 2024

Thanks for the update @Konic Group and I'm pleased you (eventually) got an answer!

I suspect it had to do with cancelled orders/refunds, but it would be great if you could share your findings with the community.

Regards

Andy


Konic Group
Problem Solver I
Forum|alt.badge.img+5
  • Author
  • Problem Solver I
  • 8 replies
  • May 23, 2024

To Mr. Bluesnapper, It's related to the way we set up the attribution tab in Klaviyo 🤑.