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Why total revenue Shopify is strangely lower than attributed revenue of Klaviyo?

  • 10 May 2024
  • 4 replies
  • 86 views

Hi guys,

Hope you all are doing great! I was enjoying the “weekend is coming vibe”. Suddenly, my boss brought this to my attention: Danny, why in May the first and the second, the total revenue from Shopify was lower than the attributed revenue of Klaviyo 😱? Honestly, I have no idea why was that. But I made a promise to answer his question by next week. While finding the response for him (which is outrageous), I would love to hear from you guys about this matter. Looking forward to all the responses

A picture from our Klaviyo home tab is attached to further explain the issue.

Best regards,

Danny Nguyen

 

4 replies

Userlevel 2
Badge +4

Still waiting for an answer here 😰😓

Userlevel 2
Badge +4

I got my answer from Judy. Thanks all! Problem solved 😽

Userlevel 7
Badge +41

Thanks for the update @Konic Group and I'm pleased you (eventually) got an answer!

I suspect it had to do with cancelled orders/refunds, but it would be great if you could share your findings with the community.

Regards

Andy

Userlevel 2
Badge +4

To Mr. Bluesnapper, It's related to the way we set up the attribution tab in Klaviyo 🤑.

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