For some reason our account now has 2 different added to cart metrics and our tracking metric has switched over, which means our abandoned cart flow hasn’t been sending since we switched to a shopify 2.0 json theme.
Does anyone know why this has happened?
below are the two metrics.
The shopify one is new and the other one is our old metric which we always used.
we need help ASAP as we’ve lost so many potential sales due to the switch we were never notified about.
Hey
Okay so consider this more like a transition period. So till now, we had to manually add a code snippet for added to cart metric in the shopify theme, but now Shopify is making it easier for shop owners to do this and automating this process, so that the shop owners dont have to touch any code in the theme to be able to achieve this.
With that being said, this all depends on the cookies that you have on your browser, if you have old cookies, your data will be recoded under the old added to cart metric (second option in the Screenshot you attached above)
If your customers or subscribers are new and have the updated cookies, then they will have it from the new update that the shopify did and hence, the shopify inbuilt “added to cart” metric will trigger for them and so on.
For now, I would suggest you use whichever metric that records more data, as you dont want to miss out on subscribers who added to cart and are in added to cart flow.
While this is transitioning, you can have 2 flows triggering with these 2 metrics and have profile/flow filters that make sure they are only in one flow at a time.
I hope this helps and thank you for sharing your question here in the community.
Cheers
Arpit
What an absolute shae that neither Klaviyo or Shopify has notified us about this change, as we’ve now missed on more than a month of abandoned checkout emails which is detrimental to any business.
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