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Abandoned Cart Email - After purchase

  • 12 January 2024
  • 1 reply
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Hi All,

Need some assistance with the abandoned cart flow, it seems users are receiving the abandoned cart flow even though they have made a purchase.

 

image.png

 

This is the trigger for the flow

Can someone provide some guidance?

 

TIA!

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Best answer by bluesnapper 12 January 2024, 10:16

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Userlevel 7
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Welcome to the community @ssanct 

Your flow filters are OK. 

It’s possible that a new checkout-started event has put them into the flow again. If they do that after they’ve placed their order, they’ll receive the emails: they’ll pass the filters as they haven’t placed an order and they haven’t started a checkout since starting the flow. You can catch these by adding an additional AND filter “Skip anyone who has been in this flow in the last X hours/days/weeks”.

Hope that works for you,

Regards

Andy

 

 

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