Hi there,

What is the rendered URL that the template is taking you to? I would recommend comparing that URL to a valid return-to-cart link. If you provide an example of the faulty URL here I can try to help you troubleshoot further.

Best,

Caroline

 {{ organization.url|trim_slash }}/reclaim/checkout/cart?quote_id={{ event.Extra.QuoteID }} 

Here’s the URL that Klaviyo propose me for the return to cart button in my abandoned checkout flow. As mentionned I work with Magento 2 with multi site.

When I received the email, and I clicked on the link, here’s my website URL :

https://myfireplaceproducts.com/reclaim/checkout/cart?quote_id=54039&utm_campaign=Abandoned%20Cart%3A%20MFP%20-%20CAN%2FEN%20%28YtnaA6%29&utm_medium=email&utm_source=Abandoned%20Cart%20-%20CAN%2FEN&_ke=eyJrbF9jb21wYW55X2lkIjogIlNrVWZiRCIsICJrbF9lbWFpbCI6ICJ2YWxlcmllZm9ydGluMDJAZ21haWwuY29tIn0%3Dhttps://myfireplaceproducts.com/reclaim/checkout/cart?quote_id=54039&utm_campaign=Abandoned%20Cart%3A%20MFP%20-%20CAN%2FEN%20%28YtnaA6%29&utm_medium=email&utm_source=Abandoned%20Cart%20-%20CAN%2FEN&_ke=eyJrbF9jb21wYW55X2lkIjogIlNrVWZiRCIsICJrbF9lbWFpbCI6ICJ2YWxlcmllZm9ydGluMDJAZ21haWwuY29tIn0%3D

and I see that we loose track on the multi-site. Example : myfireplaceproducts.com/ca_en

Hi there,

Unfortunately I think I would need to take a look at your actual account to really advise on this. I would recommend contacting our Support team via email or Live Chat -- they can take a look at your account and help you get this sorted.

One additional note -- I’m not sure if you pasted the URL twice in your post, but it looks like the URL is repeated.

Best,

Caroline

This is a late reply to this topic but in case others also search for this make sure that if you have a headless setup that this functionality is build in or created otherwise it does not understand it and you'll get this error.

Omar Lovert // Polaris Growth // Klaviyo Master Platinum Partner

4 Ways to Resolve 404 Errors
1. Make Sure the Domain Is Pointing To Your Hosting
2. Fix File Permissions
3. Disable the .htaccess File
4. Restore Backup

Regards,

Rachel Gomez