I have been using the Abandoned Cart flow feature from Klaviyo and came accross a strange behaviour:
Situation: A customer has been able to convert a cart from Checkout Started to Placed Order.
Issue: Despite the customer has fully placed the order, it seems the customer has been “tagged” or flagged with a checkout started which placed my customer into the “Abandoned Cart” flow.
1/ What is the flow to be changed to be sure that if the customer has fully completed/placed the order then the customer shouldn't be flagged/seen into the “Abandoned Cart” flow.
2/ When checking the “Customer Thank you” flow where it flags customer who has fully placed order, this customer is not in this flow (which is wrong as the customer has completed her cart and placed the order), Does something need to be change here too? (as i want the process to be accurate and flag/process the customers to the right flow).
Many thanks and kind regards
Best answer by marissanunezView original