Skip to main content

We’re experiencing issues with our Abandoned Cart and Abandoned Checkout flows, which are integrated with WooCommerce. After launching the flows, we’ve noticed that the Abandoned Cart flow isn’t triggering correctly. Specifically, every time a purchase is completed, we still receive abandoned cart emails.

Our tech person suggested testing the flows in Live mode, but we’re unsure how to do that or if it's feasible. Consequently, we've turned off the flows, despite having generated some revenue during the initial days.

We need assistance with the following:

  1. Ensuring Proper Functionality: How can we verify that our flows are working as intended? Are there specific settings or triggers we should review?

  2. Testing the Entire Flow: What’s the best way to test an entire flow to ensure it’s functioning correctly before reactivating it?

Attached are screenshots for reference. Any guidance or tips would be greatly appreciated!

 

Hi Luna,

I had the same issue and here is how I fixed it.

 

For the abandoned cart flow, you can remove profile filters “placed order” and “started checkout” (leave has not been in the flow in the last 7 days). Then after the time delay (1 hour) add conditional split which states: 1) started checkout zero times since starting this flow, 2) placed order zero times since starting this flow. On the “yes” side continue normally with the email. Again, after the time delay (20 hours) add the same conditional split. 

 

Do the same thing for the abandoned checkout, but in the conditional split don’t put “started checkout zero times since starting this flow” just use “placed order zero times since starting this flow”.

 

Also one more tip. Instead of putting 20 hours as the second time delay, put 23 hours. That way the person is going to receive the second abandoned cart email exactly 24 hours after they browsed your website and added to cart. We can assume that that is their free time and therefore they are more likely to finish their purchase.

 

Hope this helps!

@Nik  thank you so much for the reply and the help. I will test this and let you know how it goes. 

Hi@LunaFr11, how is this set up working so far?

Reply


Terms & Conditions

Links & Resources

Platforms

Partners

Useful Things

About

  • Terms and Privacy |
    © 2024 Klaviyo All rights reserved. Klaviyo and the Klaviyo logo are trademarks or registered trademarks of Klaviyo, Inc. or its affiliates.