Hi All!
It's already been 2 days and nobody is responding to my queries. Can anyone please help me with the links for our abandoned cart? The photos of the products that our subscribers abandoned are not showing, and even the links are showing that the cart is empty. Is there anyone who can help me with this?
Here’s the link in Klaviyo: https://www.klaviyo.com/email-template-editor/flow/message/XQjhUj/content/edit
Thank you!
Best answer by Bobi N.
View original
+42
We can’t check the link you left because to be able to do that we need access for your account. Can you instead share some screenshots so we can see if we can help you somehow. From what you said im still not sure what may be the problem you having..
Hi Bobi!
Thank you for your assistance. Here's the screenshot regarding it.
+42
How are u previewing? From inside the email or directly from the flow?
If you click on this Preview you wont be able to see anything..
To actually preview you need to go inside the email and click Preview & test
Please try this and see if is still not working?
I am previewing inside the email
+42
Then I would say go to Metrics in the left menu under Analytics, and find the Checkout Started metric and see if it is reporting any events.. if it is working properly it will show something like this
If it doesn’t show any invents and stands at 0 then it mean your integration is not done properly.
If this is working fine and showing data than you maybe set up something wrong in the flow.
But again i can’t say what exactly since I don’t have access for your account.
If this doesn’t help you figure out the issue I would suggest trying to contact klaviyo’s chat support.
+24
Hi
I’m sorry to hear you’ve been having challenges with the Abandoned Cart flow. To help us assist you better, I have two questions for you now:
Warmly,
Gabrielle
+60
Hey
Just wanted to follow up from
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