Dear Group,
I already created a mail template for abandoned carts 2 weeks ago. I have checked it today and must say that it not always sent a reminder mail to the customer. Today I got 2 customers, which have started the checkout but don’t end it. So normally they should get a reminder, but I can’t see them on the waiting list.
Below you’ll see my mail flow and some screenshots those can be helpful!
![](https://uploads-us-west-2.insided.com/klaviyo-en/attachment/843719d8-e509-42ee-9322-5619a2765c40.jpg)
![](https://uploads-us-west-2.insided.com/klaviyo-en/attachment/c0b21771-0625-4cd8-a51b-1387fc33e881.jpg)
two hours ago and also subscribed
But if you check the waiting list in the recipient activity there are no names..
![](https://uploads-us-west-2.insided.com/klaviyo-en/attachment/dcf0dc84-a73e-4ac4-b99a-5b5f49a109ae.png)
![](https://uploads-us-west-2.insided.com/klaviyo-en/attachment/e4c07373-ddc8-4ef1-b73b-0b3695fa7a08.jpg)
So thank you for your help and best regards,
Umut
Best answer by alex.hong
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