Dear Group,

I already created a mail template for abandoned carts 2 weeks ago. I have checked it today and must say that it not always sent a reminder mail to the customer. Today I got 2 customers, which have started the checkout but don’t end it. So normally they should get a reminder, but I can’t see them on the waiting list.

Below you’ll see my mail flow and some screenshots those can be helpful!

two hours ago and also subscribed 

But if you check the waiting list in the recipient activity there are no names..

So thank you for your help and best regards,

Umut