Hey @LGLC, your trigger setup should look something like this: 

For this, I would recommend choosing the flow template provided by the klaviyo, this one

Hope this helps! Let me know if I can help you with anything else.

Thanks I did look at that, and I would love to know what the difference is between the ‘abandoned cart’ trigger and the ‘checkout started’ trigger?

The trigger you suggests involves a separate code embedded on the website as well, correct? 

• Abandoned Cart: This trigger fires when a user adds a product to their cart but leaves the site without completing the purchase. It captures users at an earlier stage in the buying journey.

• Checkout Started: This trigger fires when a user starts the checkout process (e.g., enters their email address) but abandons it before finalizing the order. It captures users with a stronger purchase intent who might have encountered issues during checkout.

I honestly don’t know why the flow template says abandoned cart flow but the trigger is checkout. lol.

And yes, the add to card trigger needs a code snippet in your shopify theme. Here’s the article: https://help.klaviyo.com/hc/en-us/articles/115001396711