Hi Kathleen,

• Look for placeholders or tags in the abandoned cart block related to product images and text.
• In Prestashop, product URLs or tags might be different, so make sure you are using the correct ones.
• If you are using dynamic content, ensure that the tags or URLs are set up to dynamically pull in information from abandoned carts.

Thank you for your reply, 
I don't know how to retrieve the information for the tags. On the internet I can only find the tags for Woocomerce or shopify but not for Prestashop.

Okay, I get. We could use zoom if you dont mind , where you share your screen express yourself better and put you through what you need to do. Fine by you ?

Which prestashop do you use ?

And have you completely integrated prestashop with klaviyo?

Hey @KathleenDDD 

You can use this Help Center doc: How to use dynamic variables to personalize email and SMS flows. It will show you how to find and use the proper variables so the product block will populate correctly based on your Prestashop data.

Hope this helps!