Abandoned cart reminder flow

Question

Hi,I’m having some issues, some help on this would be amazing! I’m using the abandoned cart reminder template, which is now live on my website (Wordpress + Elementor). I’ve tested the flow, but filling in my details on the checkout page of my website. It works, I get the automated email ‘Your cart is about to expire’.  However, I then click through on the email, which prompts to take me through to my saved cart. It doesn’t work, I get taken through to ‘the page can’t be found’. I’ve also tried on mobile and incognito, but no luck.  I haven’t changed any code, so I’m not sure what i’ve done wrong here. Does anyone have any idea why this might be happening?  Thanks

Spark Bridge Digital LLC · Accepted Answer

How is your current URL formed for the button? And is it WooCommerce that is handling the purchases? It can be a tad trickier on building your cart link.

Give this URL string a try to the end of your company’s website -

?wck_rebuild_cart={{ event.extra.CartRebuildKey }}

Or a full string could be this -

{{ organization.url }}cart?wck_rebuild_cart={{ event.extra.CartRebuildKey }}

But sometimes the Org URL field can be funky, so typing in your actual URL .com/cart and then the first code option should work!

bluesnapper · Answer

Hi @tombarrowWhat ecomm platform are you on - WooC? Canyou share the url for your ‘Return to Cart’?RegardsAndy

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