Abandoned Cart Shopify 404 error page

Question

Hi there,I am setting up abandoned cart flow.  I have read the forums but can’t seem to see a solution for my issue. I’m using Shopify and have started a checkout to fill my cart to test the flow. Once I send the test flow (I have checked the URL matches the URL on my website for cart), it sends to the email address. Once I click “return to cart” it takes me to a 404 error page - this page does not exist.  This seems to happen for every email address I test with (and I know they have filled the cart). How do I resolve this one? I can’t make it “live” until the link works! Thanks so much,Nadine

Spark Bridge Digital LLC · Accepted Answer

Hey @Nadine12345!When you go to preview your email in the builder to see it filled in with actual customer data - how does that link look when inserted?I have a feeling it may be that you don’t even need ‘https://mybebethelabel.com.au/cart’in your link. Typically{{ event.extra.checkout_url}} will have the entire link pre-filled in it. So cutting that first could work!Or you may just need a / after cart -https://mybebethelabel.com.au/cart/{{ event.extra.checkout_url}}But the easiest way would be to preview the email with a customer’s data, see how the link appears and what may be missing or even added onto it that isn’t needed!

Nadine12345 · Answer

I forgot to add that the URL for return to cart is currently:https://mybebethelabel.com.au/cart{{ event.extra.checkout_url}}Thanks

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