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Abandoned Cart Shopify 404 error page

  • 22 April 2023
  • 3 replies
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Hi there,

I am setting up abandoned cart flow. 

 

I have read the forums but can’t seem to see a solution for my issue.

 

I’m using Shopify and have started a checkout to fill my cart to test the flow. 

Once I send the test flow (I have checked the URL matches the URL on my website for cart), it sends to the email address. Once I click “return to cart” it takes me to a 404 error page - this page does not exist. 

 

This seems to happen for every email address I test with (and I know they have filled the cart).

 

How do I resolve this one? 

I can’t make it “live” until the link works!

 

Thanks so much,

Nadine

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Best answer by Spark Bridge Digital LLC 24 April 2023, 13:47

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I forgot to add that the URL for return to cart is currently:

 

https://mybebethelabel.com.au/cart{{ event.extra.checkout_url}}

 

Thanks

shopifyexpert
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I forgot to add that the URL for return to cart is currently:

 

https://mybebethelabel.com.au/cart{{ event.extra.checkout_url}}

 

Thanks

Hey @Nadine12345 

I have checked your issue and my team of Shopify marketplace experts working on it. Hope you will get the best solution soon from our side.

Spark Bridge Digital LLC
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Hey @Nadine12345!

When you go to preview your email in the builder to see it filled in with actual customer data - how does that link look when inserted?

I have a feeling it may be that you don’t even need ‘https://mybebethelabel.com.au/cart’ in your link. Typically {{ event.extra.checkout_url}} will have the entire link pre-filled in it. So cutting that first could work!

Or you may just need a / after cart - https://mybebethelabel.com.au/cart/{{ event.extra.checkout_url}}

But the easiest way would be to preview the email with a customer’s data, see how the link appears and what may be missing or even added onto it that isn’t needed!

Klaviyo Champion | Your Email Marketing BFF

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