1. I just started with Klaviyo and created my first Abandoned Cart Flow, I do not see the users who Abandoned the cart on my profiles, but they are in Shopify list. How can I retarget them with this AC Flow?
2. Do I need to disable the Shopify Abandoned Cart email settings, or it will just use the Klaviyo settings automatically?
3. How I can disable the Klaviyo Double-Opt?
I find it complicated and overwhelming so far. Thank you for your help
Best answer by Manny Singh
Hey @Likemike
Double check in Klaviyo to see if the data is flowing correctly. To see if you’re getting info on Checkout started users. Go to think like in Analytics:
I’d recommend disabling Shopify’s abandoned cart email; otherwise, your subscriber will get both.
Double check in Klaviyo to see if the data is flowing correctly. To see if you’re getting info on Checkout started users. Go to think like in Analytics:
I’d recommend disabling Shopify’s abandoned cart email; otherwise, your subscriber will get both.
@cassy.lee it’s all good, found the answer from @retention’s reply to another post.. re-posting it here for @Likemike :
The Double Opt-in feature in Klaviyo is hidden from the settings by default for free plan. If you are on a paid plan in Klaviyo, you can submit a request to enable this option for your account here: Klaviyo Contact Form.
Ask Klaviyo support team to reveal that option for you, so you can toggle Double Opt-in on and off for each of your lists.
After you get a confirmation that the option is enabled for your account, navigate to the List for which you want to turn off the Double Opt-in. Open the list and click on “Settings”. Uncheck the “Require subscribers to confirm their subscription before being added to your list.” option.
A
Anonymous
0 replies
December 8, 2020
Manny Singh wrote:
Hey @Likemike
Double check in Klaviyo to see if the data is flowing correctly. To see if you’re getting info on Checkout started users. Go to think like in Analytics:
Hello @Manny Singh Thank you for your help. I looked at that, it just shows the customers who finished the checkout and ordered, the customers who abandoned the cart did not appear, I have them on Shopify though, how I can retarget them? please advice.
Double check in Klaviyo to see if the data is flowing correctly. To see if you’re getting info on Checkout started users. Go to think like in Analytics:
Hello @Manny Singh Thank you for your help. I looked at that, it just shows the customers who finished the checkout and ordered, the customers who abandoned the cart did not appear, I have them on Shopify though, how I can retarget them? please advice.
Send 3 screenshots: your analytics from checkout started, analytics from placed order and your abandoned cart flow (with filters)