I’m working with a client on building a simple Abandoned Cart flow.
I have found that their customer service team are making draft orders in Shopify for parts/servicing/warranty to have a record of orders their service team are fulfilling. It is triggering “checkout started” followed by a “placed order” event for those customers profile on Klaviyo.
Now when I preview the emails in the cart abandonment flow - it is pulling through all these draft orders for the 10 previews. I’m hoping that because customer service trigger a checkout started followed by placed order (and placed order is a filter on the trigger) that people won’t be receiving these emails. However I want to add a fail-safe if for any reason they don’t trigger placed order within the 2 hour delay between the trigger and email sending.
I have confirmed with the client that a Shopify tag called “customerservice_order” is added to each one and this pulls through in the data for that profile. If customers are being tagged with this and I add it in as an exclusion filter to the trigger - is this permanent? I.e. if a profile is tagged once, does this mean they will never be able to go through the cart abandonment flow EVER?
Best answer by retentionView original