@kristinG
From what you explained and gave as details everything seems fine, so I would assume either haven’t started checkout properly, your metric is not syncing, or you started a checkout with an email that is not subscribed to the Klaviyo account yet.
So check these things and if you still can’t find out what happened that I would suggest sharing more details here so I can try to give you more direct answer..
I would go about this in this sequence:
- In the search box look for your email/profile
- if it is not there then you need to subscribe first and then try again what you did before
- if you are there as subscriber then see if the Checkout Started metric is showing on your profile history.
- If it is not there first go to the checkout metric and check if it is syncing any data
- if it is not syncing data you will need to fix the integration/metric
- if it is syncing then it means you haven’t started the checkout process properly
@Bobi N.
Thank you for explaining everything vey clearly. I learned a lot and got a better understanding at how Checkout Started metric works and how to check if everything was set up correctly. When I tested it again I discovered that hitting the checkout button isn’t enough to trigger Checkout Started metric because at the next page that showed up I entered my email and that’s when Checkout Started Metric showed up in my profile but when I tested another profile of mine providing one information couldn’t be detected, so I entered my email, last name, click on blank fields to show an attempt of giving additional information still nothing happened. But after I entered the discount code that’s when Checkout Started was triggered and showed on my profile right away. Though, I’m not really sure why is this so.
@kristinG
Yes triggering the Checkout Started metric can be a bit confusing.. so here is article from Klaviyo that can help you understand it better
@Bobi N.
Thank you so much. The article you shared was indeed very helpful
