Hey @Dawee 

Welcome to the community! Sorry for the delayed response.

Is this from a test email or an actual message that went out to a customer? The syntax you are using looks correct to me so, it also makes me wonder if there are settings turned on in your ESP thats not allowing the image to load.

Hey @stephen.trumble 

This is a test email when I first set everything up it worked fine, recently I looked at it and unfortunately I see this.

Thank you in advance for your help.

Hi @dawee, 

Can you confirm that you have checked all of the image URLs? I’ve seen this happen if an image URL provided to us by Shopify leads to a 404 page. This can occur if you recently updates images, or if they're hosted elsewhere. One alternative here would be to instead source the image from the catalog instead of the event data. You can do so by replacing the image URL with the following:
 

{% catalog item.product_id %}{{ catalog_item.featured_image.thumbnail.src }}{% endcatalog %}

 
With the above in place, we will instead reference the catalog for the images instead of the event data. I hope this helps!

~Chloe
 

Hi @chloe.strange,

Thank you for wanting to help, but when I enter your code, even the crossed out circle does not appear, with your code nothing appears, while with this code at least the crossed out circle appears, but nothing else:

{% if item.product.variant.images.0.src %}{{item.product.variant.images.0.src}}{%else%}{{item.product.images.0.src|missing_product_image}}{%endif%}

Any other advices?

Thank you in advance for your help.

Give it a try after disabling integration and then re-integrate.