I need support. I thought I had installed a very basic application with a simplicity to send an automated email, but it really doesn't work well and is very archaic. I need help because when my customers buy a product I want them to receive a message with all the content of the program.
The problem is this:
Some customers get the email and some don't and yet they buy the same product. How to solve this problem?
Best answer by retentionView original
There are some nuances between those events, so use the event that makes the most sense to you. From what you explained, there could be a few issues:
Sometimes emails are not sent because they are skipped because a user unsubscribed, emails bounced, or marked as spam, etc. More details about “Recipient Activity” is in this doc: Flow Analytics : Review Recipient Acitivity.
If you share with us your Flow or more specific details, we might be able to help troubleshoot!
Hope this helps!