Added to cart Metric

  • 4 September 2023
  • 4 replies


Hi there,

I have set up my Added to Cart metric through shopify to create an abandoned checkout flow with this being the trigger. My viewed product metric is working and so is my Added to cart metric when i test them both -  both showing up in metrics.
The problem i am having is my shopify will say 2 Added to cart but when i go to my metrics for that particular time there is nothing being recorded.

Any help you may have will be appreciated! It all seems to be working and registering but Klayvio is not picking up non testing events and therefore none of my flows are being triggered.



Best answer by stephen.trumble 12 September 2023, 13:57

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4 replies

Userlevel 7
Badge +60

Hey @ljhollis 

Welcome to the community and congrats on your first post!

Quick question, can you share your trigger setup for the flow? Often times we see that there is a conflict in the condition for the flow tigger and any filters added to it.

abandoned checkout flow (Added to cart trigger)

Hi Stephen,


browse abandonment flow (viewed product trigger) same thing is happening with this flow.



Hey Stephen,

Any luck with this one?? :)


Userlevel 7
Badge +60

Hey @ljhollis 

Sorry for the delay, I had to have my laptop replaced.

Can you share what you have on the Flow Trigger setup for “Flow Filters”? It looks like you have 1 on the first flow and 3 on the second example