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All my flows have stopped working - 2 weeks

  • 29 March 2024
  • 3 replies
  • 23 views

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All my flows have stopped working. We upgraded our shopify theme. We added in the new klayivo js but nothing is working. Flows are welcome (pop-up in not working). Abandonment, back in stock, and thank you for your order. I checked integration tracking but that is working and customer data is coming in. 

As something changed between shopify and klayivo? I am thinking this is tracking.

Cheers,

Sharon

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Best answer by Yogatoday 29 March 2024, 21:14

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Userlevel 4
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Hey Sharon, thanks for reaching out! It sounds like your Klaviyo flows might need a little re-calibration after your Shopify theme upgrade. Let's try these steps:

  1. Re-enable Klaviyo embed in Shopify.
  2. Verify & update Klaviyo JS code in your new theme.
  3. Clear browser cache and cookies (or use a different browser to test).
  4. Test Klaviyo tracking for specific events.

If these don't work, Klaviyo support can offer more specific guidance based on your setup.

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Hi Sujai:

 

So I have we have been working with Klayivo tech team and we think we found the issue. It was an optimization piece of code in our back end stopping the flows and pop-up. Kudos to Klayivo in really taking a look. Also thank you for the suggestions.

Cheers,

 

Sharon

Userlevel 4
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Happy to hear that Sharon!

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