All my flows stop coverting, please help

Question

Hello everybodySince 6.16 all my flows stop converting, (well in 6.18 my flows has a small amount of conversion), but the conversion stop after 6.18. Nomally my flows drives me $$$$$ of dollars per month. I can see under the analytics that all of my flows are sending as usual. But somehow they just stop converting. I noticed that my account billing section says that i reached the “profile limit”. Other than this everything else works fine. Can anybody help me?

KatherineB · Accepted Answer

Hi @Yitries2workthanks for posting!It sounds like you may need to upgrade your Klaviyo plan. Each plan lets you send a certain number of emails per month and to a certain number of people per campaign. IF you’ve hit your profile limit, your flows won't send until your next billing date.Hope that helps,Katherine

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