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Back in Stock Discontinued Titles + Queued recipients

  • 9 October 2023
  • 1 reply
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My question is two-fold:
1) My BIS report that is sent to me every Monday works correctly for the “most requested items”, but the majority of those items are old and discontinued.  Is there a way to clean up that report to include only Active or Draft Shopify skus?

2 ) Another byproduct of this old BIS flow is that has 5,000+ queued recipients for product that has been discontinued. (There are also a few hundred newer BIS recipients that are part of the same revised flow that is working correctly). Knowing that the discontinued list will never receive an email do I just have them sit on the list forever or is there a way to edit the recipient list for those who are in limbo?

Thank you for any advice you can offer.

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Best answer by stephen.trumble 11 October 2023, 07:54

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Hey @dgatanis 

Thanks for reaching out for help with your BIS flow. Quick question for you, is the BIS report a Klaviyo report or something your e-commerce site sends you on Monday's? Also what integration are you using? Knowing this will help fine tune how to troubleshoot your issues.

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