Back in stock flow for discontinued products

Question

Hi there,

We have a back in stock flow set up and many of the recipients are queued for discontinued products.

Is there a way to remove these customers from the list, otherwise they will just be sitting in the queue forever?

We also receive a report from Klaviyo of the most requested items which at the moment includes those that we have discontinued, so we want to be able to remove these from the report too.

I considered putting a conditional split in, something like the below screenshot, to remove any products we have discontinued - however I’m not sure if this would work as I guess the recipients would have already moved past this point in the flow so it’s too late to intersect it?

Thanks for any help.

Maxbuzz · Accepted Answer

Hello @Ellie_moor Yes, you are correct in saying that any recipient before making this change will still be queue and this conditional split will apply to new recipients entering this flow.

For now, I don;t think you can remove them for out of the box reporting.

alexratcliff · Answer

Hi Ellie,Is it worth having a time delay in there? So wait 30-60 days, and then send an email saying along the lines of, “We’re sorry it’s not back in stock but here are some other products we think you’ll like”.And use this as a cross sell opportunity, as you know these contacts are engaged and actively looking at your product(s) it would be a shame to lose them.After this send, you could update the profile property as been through back in stock for x product so you can track their behaviours in the future.Let me know what you think!Alex

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