We are on Shopify and have enabled the Back In Stock Flow -Standard.
The flow is pretty straight forward, a user subscribes to be notified when an item is back in stock, there’s “Back in Stock Delay” that will wait till the item is back in stock and when it does come back in stock, it will send out an email to subscribers of this specific item letting them know that it’s back in stock.
With our catalog though, a lot of items might never come back in stock or could be out of stock for a long period of time ( 6 - 12 months).
What we would like to do is add a split, after 4 days, if the item did not come back into stock then send the customer a follow up email letting them know that we haven’t forgotten about them.
There seems to be no trigger or filter that would allow us to conditionally split after X amount of time if the user has already received the notification that the item is back in stock or not.
Best answer by Manny SinghView original