Hello kyahdigital,

Key Points to Check:

1. Date Formatting Issue

   • Klaviyo processes dates as MM/DD/YYYY, even if you collect them in DD/MM/YYYY format. Ensure that your signup form or flow translates the date correctly before saving it to the profile.

2. Trigger Year Dependency

   • Birthday flows triggered by the “Date Property” consider the day, month, and year. If your trigger includes a year that doesn’t match the current calendar year, the flow won’t activate. Ensure the test profile’s year matches the format and logic in your trigger settings.

3. Profile Segment Inclusion

   • Double-check that the test profile is correctly tagged in the Birthday Club segment. Sometimes segment syncs can delay updates, preventing profiles from entering flows.

4. Test Timing

   • The flow trigger activates based on Klaviyo’s time zone settings. Ensure your account’s time zone matches your expectations for the trigger.

Solution Steps:

• Verify and adjust your form to save the Birthday property in MM/DD/YYYY format before mapping it. Use a custom script if necessary.
• Modify the flow to ignore the year by using month/day logic instead of date property triggers when possible.
• Confirm the segment inclusion and that the profile shows an accurate birthday property and segment status.

If this seems complicated, feel free to message me on WhatsApp at p+2349151237531], and I’ll guide you through the process or help implement the fixes directly!