Hey @Trish! Do you have Viewed Product tracking installed? If not, you can follow the steps outlined here to turn that on: https://help.klaviyo.com/hc/en-us/articles/115005076767-Guide-to-Klaviyo-Web-Tracking#viewed-product-tracking3 

Once that is enabled, we can track anyone who is “cookied” (meaning they’ve clicked a link in a Klaviyo email or filled out a Klaviyo signup form), and you should start seeing people go through the flow.

Hi Thanks for this - yes I have gone thru this and ensured it is working correctly. But I’m still not getting anyone into my Browse Flow. 

Maybe I have triggers wrong or something??

Hello @Trish,

Adding to @elisegaines, can you provide more information such as a screenshot of your flow and its flow filters? 

Some things to consider and troubleshooting the Browse Abandonment flow not triggering:

• With the Viewed Product/Web Tracking code installed, are you able to trigger the event after cookieing your own browser and testing?
• Is Smart Sending enabled on your emails?
• Instead of no one being queued up for the flow, are they potentially being skipped for a valid reason such as not meeting the flow filter conditions?

I would also recommend reviewing the following articles, including a guided Flow Troubleshooting article below:

• Troubleshooting a Flow

• Creating a Browse Abandonment Flow

• Getting Started with Flows

• Flow Triggers and Filters

Let us know how if this helps!

-David